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HS Brands – Global Perspectives

Employee Dishonesty: Avoiding Potential Liability

Companies are afforded a certain degree of latitude in resolving internal dishonesty issues. Certain factors, however, can turn doing the right thing into a bad situation. These factors include: Actual...

Employee Dishonesty: How do we resolve it?

Knowing that someone is stealing and knowing precisely who is stealing are two very different things. Resolving employee dishonesty is vital to the health of your business. But, equally critical to ensure that the...

Employee Theft: What are the red flags?

Loss Prevention experts agree that about one in 10 employees steal from their employer, and the average dishonest employee steals about seven times more than a shoplifter. So, how do you...

Employee Theft: How do we deter it?

According to industry studies, employee theft costs companies billions of dollars each year. It has been cited that as much as half of all losses are the result of employee...

3 Ways to Ensure Continued ROI on Your Audit Efforts

An audit with a clear purpose, asks the right questions, and applies the proper weighting, is an audit with meaning and value. These audit types provide helpful and actionable information...

3 Ways to Create an Audit with ROI

You want your audit to have importance to and impact on the company. It takes effort and resources to audit stores, but that work is meaningless if the end product...

3 Ways to Know Why Your Audits Have No ROI

In a previous article, I wrote about the 3 Ways to Know Your Audits Have Zero ROI. In this article, we're discussing the 3 Ways to Know Why Your Audits...

3 Ways to Know Your Audits Have Zero ROI

In business, we measure everything. In our stores, we call it auditing. In theory, these audits are intended to provide both a barometer for performance and a road map toward...

Customer Complaints Provide Valuable Insight

Customer complaints are often seen as a hassle, but they provide valuable insight into aspects of your brand that could use some improvement. Many brands might mistake customers' silence to...

3 Things That Customer Experience Demonstrates About Your Brand

One of the most critical aspects from your customers' point of view is excellent customer service when it comes to your brand. Their satisfaction is your top priority. However, it...

Are Your Mystery Shop Questions Doing Too Much Work?

When coming up with your mystery shopping questions, you will need to be careful not to fall into what is known as question stacking. Question stacking is when a single...

Do You Have A Customer Service Problem or An Operations Problem?

If you’ve suddenly noticed an influx of customer complaints or low customer satisfaction scores your brand may have received from polling methods, you may be wondering what caused this unsettling...

The 10 Most Important Mystery Shop Questions to Ask

As you may (or may not) know, HS Brands Global offers a phenomenal service for brands who want more information about their brand experience. This service, known as Mystery Shopping,...

Why an Action Plan Is Essential to Operational Improvement

There is no such thing as a perfectly run company. There will always be ways in which your business can improve. However, sometimes it’s difficult to know what areas you...

Policy Myth: Doing the Right Things Wrong

Companies spend significant time, money, and resources developing, testing, and implementing policies, processes, and practices that represent the most efficient manner of conducting business and help safeguard against errors. In...

Why Identifying and Understanding Employee Behavior Is Essential to Retail Success

What is Employee Behavior and How Does it Affect a Company’s Overall Performance? The way employees act toward particular situations or circumstances in the workplace is commonly referred to as...

Customer Experience Measurements and How to Make Them Work for Your Company

What is Customer Experience (CX) and Why is it So Important? There are several definitions of the term "customer experience," and most of them are very similar. It is essentially...

Customer Experience is Brick-and-Mortar Retailers’ Secret Weapon Against the Online Marketplace

With all the news about Amazon, Wal-Mart, and the other retail giants competing to win the online shopping war, you may believe that the smaller, traditional brick-and-mortar retailers have no...

Building A Consistent Customer Experience Across A Global Brand

As brands expand globally, the number of ways customers experience your brand dramatically increases. As a result, it’s often challenging to deliver consistent, personalized customer experiences that adapt to your...

Employee Decision Making and Its Link to Loss Prevention

It’s no secret that when it comes to loss prevention, your employees have the ability to make or break your business. They can come forward and report their co-workers’ misdeeds...

Robbery Prevention Tips to Protect Your Company

Preventing your store, restaurant, or bank from getting robbed requires a delicate yet diligent balance between having the right procedures in place and ensuring that your employees stay vigilant at...

Tracking Loss Prevention KPIs

KPIs, also known as Key Performance Indicators, are an important way for restaurant owners to track internal losses. Unlike external factors, like people who "dine and dash" without paying for...

The Five Pillars of Loss Prevention

Hiring loss prevention employees and training all of your remaining staff on what to do in certain situations is one thing, but setting up an effective loss prevention plan is...

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